Emergency Communications

WHAT DOES AN 911 DISPATCHER DO?

Emergency dispatchers form the vital link between callers in distress and emergency response teams. As a 911 dispatcher, you receive incoming emergency calls, prioritize those calls based on the nature of the emergency, provide instructions on life-saving medical interventions and dispatch the proper emergency personnel. Effective and well-trained dispatchers reduce response times and help save lives. Emergency communications is a new, high-energy program that is highly rewarding and in high-demand.

LEARNING AT WASHBURN TECH

This two-semester program provides graduates with the necessary telecommunications skills and knowledge to be effective in serving the public’s needs as part of the local law enforcement, emergency preparedness or any other dispatch system. Our 19-credit hour program includes classroom and clinical instruction including contact hours with dispatchers from both county and city law enforcement offices. Upon successful completion, you will receive a technical certificate from the Kansas Board of Regents and be prepared to take the NIMS certification exam. You must be 18 years of age by March 1, 2017, to enroll in this program.

JOB AND SALARY OUTLOOK

Washburn Tech developed this program in response to a local, critical need for emergency dispatchers in our area. According to the Shawnee County Sheriff's Office, the average salary for an entry-level emergency dispatcher in Shawnee County is $15.35 an hour or $31,928 annually. The average salary is $37,627 annually or $18.09 an hour.

Annual wage / salary

Hourly wage

Entry $31,928 $15.35
Average $37,627 $18.09

CERTIFICATIONS

Certified NIMS 101
CPR

SCHEDULE

This program begins every January and August.

Daytime Option:
M-F 8—11:10am (2 semester pathway)

PROGRAM SYLLABUS